Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
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Unworn and unused
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In the same condition that you received it
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With original tags attached
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In its original packaging
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Accompanied by proof of purchase
Items returned without prior authorization will not be accepted.
How to Start a Return
To initiate a return, please contact us at odelissebm@gmail.com
If your return is approved, we will provide instructions on how to send your item back.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Damages & Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods
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Custom or personalized items
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Personal care and beauty products
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Hazardous materials
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Sale items
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Gift cards
If you are unsure whether your item qualifies for return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the original item and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process and post the refund.
Original shipping charges are non-refundable.
If more than 15 business days have passed since your refund was approved, please contact us at odelissebm@gmail.com